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Salesforce's Dream: A Customer Experience That's Totally Connected | Forbes

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CPG Connect | Status: is encouraging members to get involved i... Read more
Posted in June
Andrew Cave , CONTRIBUTOR

A few years ago when I wanted a new mobile phone, I researched it on the web, rang my mobile service provider’s call center, placed my order and was invited to pick up the device at a local store.

https://www.forbes.com/sites/andrewcave/2017/05/31/salesforces-dream-a-customer-experience-thats-totally-connected/#62aad6c2745d
 

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